[sabayon-dev] Pastebin usage with Bugzilla

[Gary Clow]

Obviously a system needs to be created where by the data on paste bins get merged into the ticket thus meaning only when the ticket is resolved the data is "removed" this may require someone copying and pasting this into the ticket.. 

The alternative is someone ask HP for a license to use HP SM7 to track tickets... Haha yeah, no...

Afaik if users paste their log then that is a massive step to solving the bug. 

Another question would be, has anyone got a system where the sabayon paste bin expires after a year or so? Just an idea. 
And my 2c's 
,,,-- 
Kind regards, 

Gary Clow 

Sent from my Nokia N900

On Fri, 23 Sep 2011, 22:18:11 NZST, Wolfden <wolfden at gmail.com> wrote:

> Users are use to pastebins, this is what they are told to use in IRC and
> not just with our distro.   I agree pastebin don't work for bugzilla so
> Danilo and Daniél are hitting the nail on the head with teaching them
> not too.
> 
> On Fri, Sep 23, 2011 at 5:11 AM, Danilo Pianini
> <danilo.pianini at gmail.com>wrote:
> 
> > Agree with Daniél. It's just important to help people to help us: so
> > we can choose the rules we desire, but we are responsible to correctly
> > help them with their reports.
> > 
> > Fabio, I understand you are getting upset of people using
> > pastebin+bugzilla and making tons of mistakes, but instead of
> > replying:
> > "Thanks for using Pastebin with Bugzilla.
> > The stuff you pasted is now gone forever.
> > Smart, huh."
> > 
> > You could have replied:
> > "Please don't use Pastebin with Bugzilla, or the stuff you paste will
> > be lost and your bug will be marked as INVALID. Please attach your
> > files to this bug report, and read carefully the instructions
> > available at <LINK>."
> > 
> > Many users have never seen a bugzilla before, maybe they neither know
> > how a pastebin works, we cannot require users to born with bult-in
> > knowledge. I know dealing with ignorance is irritating, but it's
> > necessary.
> > 
> > BTW, for this very specific issue, a bot with the above fixed reply
> > acting every time a *pastebin.* pattern is detected would work IMHO.
> > 
> > 
> > 2011/9/23 Daniél Lecoq <curse at curzed.net>:
> > > In my opinion, as long as it's clear for the users that they should
> > > use "this" and not "that" because "that" expires. I see nothing
> > > wrong with making "that" invalid. But it should be clear that they
> > > should use "this" instead.
> > > 
> > > On 09/23/2011 08:35 AM, Fabio Erculiani wrote:
> > > > On Fri, Sep 23, 2011 at 8:06 AM, James Cook <azerthoth at gmail.com>
> > wrote:
> > > > > Does that mean that because the sabayon.org redesign will
> > > > > invalidate broken links due to URL changes and those will also
> > > > > be marked invalid? Seriously if thats your logic you just
> > > > > invalidated our own forums for use in reference in the
> > > > > bugtracker.
> > > > > 
> > > > Stop trolling now.
> > > > 
> > > > 
> > > 
> > > 
> > > 
> > 
> > 
> > 
> > --
> > Ing. Dott. Danilo Pianini
> > 
> > Site: http://www.danilopianini.org/
> > Phone: +39 320 41 36 573
> > Skype: dany.sk
> > 
> > 
> > 
> 
> 
> -- 
> KJS
> ~wolfden~

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